All businesses have processes. Whether your firm is a global conglomerate or a solo practice you have business processes which can be documented. Why write down your law firm business process the lean way? Lean is all about quality customer service, efficiency and consistent outcomes. Law firms need all of these features to remain viable.
How do I know this?
I am an attorney and a student of Lean concepts. I have learned about Lean thru my husband who has been a quality analyst for major manufacturing companies for over 30 years. I have also worked with a sensei in a law firm and learned about how to apply these concepts to a service industry such as a law firm.